FAQ


MY ORDER

How do I place my order? 
Simply choose your desired size from the drop-down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 

We’ll prepare your order and let you know when it's on its way!

I changed my mind, can I cancel or modify my order?
When you place an order, you have 24 hours to contact our customer service team and request a cancellation or modification.

After 24 hours, we’ve already started working on your order and it is too late to cancel it or modify it.

To cancel an order, please provide all the details concerning the items you want to cancel as well as your order number.

To modify an order, please include all the details of your order: order number, style, size and color then specify the item you would like to change it for in your email and we’ll do our best to help you!

I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts. 
Can’t find it? No panic, just contact us and one our customer representative will help you!

How does Chicago.Photography operate and offer such incredible pricing?

Chicago.photography is a socially-minded online e-commerce store of custom designed products. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!

OUR PRODUCTS

What materials does Chicago.Photography use?
First, we hate poor quality products! We believe in making less money to make sure we deliver you high-quality products using premium materials.

OUR GUARANTEE

100% satisfaction guarantee? 
All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. 

PAYMENT

What type of payments do you accept?
We accept Visa, Mastercard, AMEX, Discover, JBC and Paypal.

When will my card be charged?
Just after your order has been successfully placed.

What is the type of currency on your store?
All our prices are in US dollars. 

HOW SECURE IS MY PERSONAL INFORMATION?

Chicago.Photography adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.


Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

SHIPPING & DELIVERY INFO

How much is shipping?



Shipping is FREE!

No coupon code required. How nice is that?

When can I expect to receive my package?
Every single item on Chicago.Photography is custom printed just for you, and it will take us 2-8 business days to print and make sure your order is everything you hoped it would be prior to shipping.

Please note: Some of our items in our catalog are so popular that the shipping times may take longer than the estimates below.

US Shipping Time Estimates
5-8 Business Days


International Shipping Time Estimates
2-4 Weeks
*Please see note below for International buyer and duty fees.

Will I receive one box for all my ordered items?

Depending on the number of items you order, you may receive multiple shipments. Some of our inventory is spread across different warehouses, and we want to get your item to you as fast as possible.

I never received my package, what should I do?
If your item has not arrived within 30 days contact us through our Contact Us page and we will do our best to help you!

 

International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be. 

RETURN AND REFUND

As every single item on Chicago.Photography is printed to order, which makes exchanges very difficult. Your satisfaction is our priority and we will do our best to find a solution that will make you happy! Please contact our customer service for assistance.

Note: We only accept product return if the item is damaged. A change of mind or minor delay in the delivery will not be considered as a good reason for product return or refund.

All returns or exchanges must be made within 30 days of the e-mail confirming shipment

I received the wrong item, what should I do?
We apology for any inconveniences and we’d be delighted to help you right away by offering a replacement order. 

GET IN TOUCH

At Chicago.Photography we value our customers and if none of the above answered your questions, feel free to contact us by email at hello@chicago.photography.